When scheduling your first consultation with our clinicians, you will be asked to pay a non-refundable scheduling deposit, which will be credited towards the cost of your first visit. If you need to reschedule, your deposit will remain valid for 3 months after scheduling the first appointment; thereafter, another deposit must be made to reschedule a new appointment. Please note that you will forfeit the entire session’s fee if you miss or cancel your appointment without contacting our office within the 3-business day notice. This policy is to encourage patient accountability for their scheduled appointments since no-shows limit other patients the opportunity to secure and receive care. Please note that payment of the deposit and initial appointment fees do not represent a doctor-patient relationship, and it is advised to follow through with the doctor’s treatment plan.
Your scheduled appointment time is reserved solely for the designated patient. Mind Study Center has a strict 3-business-day policy regarding canceling or rescheduling your appointments. If you are unable to attend the set date, please contact us at least 3-business days in advance to avoid getting charged the full amount of the visit. We will always attempt to provide a reminder email and text message prior to your appointment; however, these reminders are a courtesy and do not exempt payment for missed appointments. Please note that insurance companies will not reimburse charges for missed appointments, which means that the cost will be the sole responsibility of the patient.
We are an out-of-network clinic, which means that none of our clinicians participate under any insurance plans, and we have opted out of Medicare. Thus, we do not accept insurance as a form of payment.
If your insurance plan provides out-of-network mental health coverage, you may be able to submit superbills to receive reimbursement for a portion of the fees that you have paid for our services. Reimbursement would typically be made by insurance directly to you once you have satisfied your deductible. We will provide you superbills for all visits and appointments. Please contact your insurance to understand your coverage. Clients are financially responsible for all services provided by out-of-network clinicians even if they are not liable for coverage under your health benefits plan.
We accept cash, check, and all major credit cards as forms of payment. Payment is due at the time services are rendered. Future services will be discontinued if the patient fails to provide payment within 30 days of the last payment provided.
Effective January 1, 2022, the No Surprises Act is designed to protect patients from surprise bills for emergency services at out-of-network facilities or for out-of-network providers at in-network facilities, holding them liable only for in-network cost-sharing amounts. The No Surprises Act also enables uninsured patients to receive a good faith estimate of the cost of care.
Out-of-network facilities can’t balance bill (sometimes called “surprise billing”) you unless you give written consent and give up your protections. You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
If you have consented to receive text messages from Mind Study Center, you may receive messages related to the following appointment / billing/ health reminders/ follow up.Appointment reminders . Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your [appointments/billing, etc.].
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
You may opt-in to receive SMS messages from Mind Study Center in the following ways:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from by calling the office at 626-765-4045.
