Payments and Policies

Exceptional, Personalized Mental Health Care

At Mind Study Center, we operate fully out-of-network, providing personalized, uncompromised care tailored specifically to your unique needs. Our concierge approach ensures premium, patient-centered treatment, free from the limitations imposed by insurance networks.

Why Out-of-Network?

Our model offers you significant advantages:

  • Extended, High-Quality Appointments: More meaningful, dedicated time with your clinician.
  • Customized Treatment Plans: Care designed around your specific needs without restrictive insurance barriers.
  • Prompt Access: Appointments are typically available within days, not weeks.
  • Enhanced Privacy: Your treatment is fully confidential and secure.

Transparent Pricing

We believe in upfront, clear costs with no hidden fees.
We accept cash, checks, credit cards, HSA/FSA accounts, and financing via CareCredit.

Insurance Reimbursement

We simplify the reimbursement process by providing superbills (itemized receipts) for you to easily submit to your insurance provider.
Reimbursement eligibility and rates vary depending on your individual insurance plan. We’re happy to provide the necessary documentation and help guide you through the process.

Initial Appointment

  • A non-refundable scheduling deposit is required (credited toward your first visit).
  • Your deposit remains valid for 3 months. If canceled without a 3-business-day notice, the deposit is forfeited.

Cancellation Policy

Every appointment is reserved exclusively for you, ensuring focused care without delays. To avoid incurring the full appointment fee, notify us at least 3 business days in advance to cancel or reschedule:

  • Phone: (626) 765-4045
  • Email: info@mindstudycenter.com

(Please do not reply directly to reminder emails, as replies will not be received.)

No Surprises Act & Good Faith Estimates

SMS Terms of Use

Effective January 1, 2022, the No Surprises Act protects you from unexpected medical bills related to out-of-network services:

  • You have the right to a clear, written Good Faith Estimate detailing expected costs for all non-emergency services.
  • Your estimate includes office visits, diagnostic tests, medications, and related treatments.
  • If your actual bill exceeds your Good Faith Estimate by $400 or more, you have the right to dispute it.
  • For questions or more details, visit cms.gov/nosurprises or call 1-800-985-3059.

When consenting to SMS communication, please note:

  • You may receive appointment reminders, billing notifications, health reminders, and follow-up communications via text.
  • Standard message and data rates apply.
  • Typical message frequency: up to 5 messages per week.
  • Opt-out anytime by replying “STOP”.
  • For assistance, reply “HELP” or call us directly at (626) 765-4045.
  • Your contact details will never be shared with third parties for marketing purposes.

Frequently Asked Questions (FAQ)

Do you accept insurance?

No, we operate fully out-of-network to ensure personalized, uncompromised care free from insurance limitations.

Can I get reimbursed by my insurance?

Yes. We provide superbills (itemized receipts) that you can submit to your insurance provider. Reimbursement eligibility and rates vary depending on your individual insurance plan. We’re happy to provide the necessary documentation and help guide you through the process.

Can I use my HSA or FSA?

Absolutely. Most of our services qualify, allowing you to conveniently use your HSA or FSA card, similar to a regular credit card.

Why do you require a deposit for the initial appointment?

The initial deposit ensures your appointment slot is exclusively reserved, allowing our clinicians to dedicate ample time and preparation to your care.

How quickly can I get an appointment?

Appointments are typically available within days, not weeks. Our goal is prompt access to ensure you receive timely, effective care.

Need Help Understanding Costs or Reimbursement?

Our dedicated staff is here to ensure a seamless, stress-free experience. For questions regarding payments, policies, or reimbursements, please contact us directly:

  • Phone: (626) 765-4045
  • Email: info@mindstudycenter.com

We’ll support you every step of the way, ensuring clarity and comfort throughout your care.

Why Trust Mind Study Center?

Patients choose Mind Study Center because they value exceptional, personalized mental health care delivered by clinicians who are not only highly qualified but deeply invested in their patients’ well-being.

Expert, Compassionate Clinicians

Our clinicians bring outstanding credentials, extensive training, and proven expertise, ensuring that every patient receives care from trusted leaders in mental health.

Personalized Attention

We craft individualized treatment plans tailored specifically to your unique goals, needs, and circumstances, ensuring the most effective care possible.

Prompt, Discreet Care

Enjoy immediate appointment availability and strict confidentiality. Our approach respects your privacy and ensures you receive care exactly when and how you need it.

Proven Results

We have a strong track record of patient satisfaction and measurable outcomes, reinforcing our commitment to delivering meaningful improvements in mental health.

What Our Patients Say:

  • “Dr. Khachi is an amazing psychiatrist who provides stellar care. Very thoughtful, reasonable, steady, good with children. Highly recommend him.”
    Erin P.
  • “Both my kids have had stellar care here. Dr. Khachi is kind, thoughtful, and highly skilled. Abby Schoenberg has been a phenomenal therapist for my daughter.”
    Sue M.
  • “We researched many places in Los Angeles and feel lucky we made the right choice here. They truly care about you and your family as a whole.”
    Patricia L.
  • “Really knowledgeable and caring providers! I love their family-centered approach and their ability to collaborate.”
    Isabella M.
  • “Dr. Feldman is fantastic, empathetic, and great with teens dealing with ADHD!”
    Grace M.

Ready for Exceptional Mental Health Care?

We invite you to experience the Mind Study Center difference—
where premium care meets meaningful results.

Contact Us Today

  • Phone: (626) 765-4045
  • Email: info@mindstudycenter.com